Legally speaking, transactions that involve a business supplying goods or services are termed ‘consumer transactions’. From your point of view, that can mean you’ve purchased something of substantial value or borrowed a significant amount of money.
So what’s your position if the goods you’ve paid good money for are defective, or the service you’ve been provided with is inadequate? For you as a customer seeking satisfaction, it can be frustrating and often intimidating to deal with a business, especially a large one
You have our total support
This is an issue we feel passionately about. That’s why our team of experts is so easy to approach and talk to. We have specialist knowledge, plus skill and experience, in helping people to take on businesses and fight their case.
This includes practical advice on how to resolve a dispute in the most efficient and cost effective way – including all your possible options, without necessarily having to start court proceedings.
Winning what you’re entitled to
Depending on the circumstances, you may be entitled to compensation, replacement goods or other form of satisfactory outcome. We can help you negotiate, mediate or as a last resort take action through the courts.
What if a business is pursuing you?
You might be being harassed for payment that you are currently unable to meet – or that you feel you are not liable for. This can be extremely distressing but we will handle matters sensitively to gain you time to pay or by defending you in any court proceedings.
Sound advice that comes from strength
The legal industry bible Chambers describes us as a ‘dominant force’ in the marketplace, and we feature in The Lawyer magazine’s prestigious Top 200 rankings. Our strengths and expertise mean we are well qualified to help you face, and successfully deal with, legal disputes of every nature.
Our recent experience and activities include: