Transactions that involve a business supplying goods or services to an individual are called ‘consumer transactions’. This may typically mean you’ve purchased something of substantial value or borrowed a significant amount of money.
So what’s your position if the goods you’ve paid for are defective, or the service you’ve been provided with is inadequate? Dealing with a business that you feel hasn’t provided what you paid for can be frustrating and often intimidating. This is where experience and expertise can be especially useful.
Approachable experts helping you take on disputes with businesses
We have specialist knowledge, skill and experience – and practical advice on how to resolve disputes in the most efficient and cost-effective way. We explain all your options, including negotiation and mediation that can mean you avoid court proceedings.
Securing what you’re legally entitled to
Depending on the circumstances, you may be entitled to compensation, replacement goods, or other forms of redress. Whichever it is, we can help you negotiate, mediate or take legal action to secure it.
What if a business is pursuing you?
On the other hand, a business might be pushing you for payment for goods or services, and right now you can’t meet that obligation – or you feel you’re not liable for that payment. We know this can be distressing, so we handle such matters sensitively to give you time to pay, or we can represent you in any court proceedings.
Sound legal advice based on experience
Chambers (2024) describes us as “very knowledgeable and provides an excellent standard of service”, and we feature in The Lawyer magazine’s prestigious Top 200 rankings. Our strengths and expertise mean we are well qualified to help you face, and successfully deal with, legal disputes of every nature.
Our experience includes:
a claim for misrepresentation and breach of contract relating to the purchase of defective second-hand vehicle
defending a claim brought against a client for non-payment of invoices in relation to building works
successfully enforcing a foreign judgment against a debtor who had moved to the UK
advice regarding the workmanship of a building company where the service fell below the standard expected
assisting in setting aside a county court judgment.