You can contact us using the following details:
Mail: For the attention of the Privacy Officer, Stephens Scown LLP, Curzon House, Southernhay West,Exeter, EX1 1RS
Telephone: 01392 201 700 and ask to speak to the Privacy Officer
Under the GDPR your rights are:
We process both Personal and Sensitive (Special) categories of data. Personal data we process may include name, address and email address. It also may include IP address and cookies (Website). Due to the nature of our business we also process Sensitive (Special) categories of data, such as health data, racial or ethnical origin and biometric data (passports for identification and verification purposes as required by law).
Our collection methods are:
We use information held about you in the following ways:
We also embrace the use of social media and may wish to process any comments made public by you.
If you were an existing client as at 16th April 2018, and have been receiving information about our legal services (marketing) from us, we will continue to contact you by postal and electronic means (e-mail) with information about our legal services, unless you ask us not to – please contact email@example.com
If you become a client after 16th April 2018, we will contact you by post or electronic means with information about our legal services, but only if you have consented to this. You can choose to not receive these types of communication by contacting firstname.lastname@example.org
We will keep your information within the ‘firm’ except where disclosure is required or permitted by law or when we use third party service providers (data processors) to supply and support our services to you. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do so. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
Please see the below list of our data processors services.
|IT Provider – Cloud Service – IT Support|
|Secure document disposal service|
|Call answering service|
|Data Room Provider (secure data sharing service)|
|Marketing delivery service|
|Internal HR systems provider|
|Secure Waste disposal service|
|Cleaning service (Offices)|
Our data retention policy is dictated by the DPA/GDPR and the requirements of our legal profession regulator, the Solicitors Regulatory Authority (SRA), a copy of which can be requested.
Under GDPR you have the right to erasure under specific circumstances; this will be decided on a case by case basis. Please contact us for more information relating to you rights.
We will correct or update your data without delay provided you make the request in writing specifying which of your data is incorrect or out of date. If you have any concerns regarding this issue please contact us.
We strive to be as open as we can be in giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the DPA and the ‘Right of access’ under the GDPR. If we do hold information about you we will respond in writing within one calendar month of your confirmed request.
The information we supply will:
To make a request for any personal information please write to us at the address provided in this policy. Please note that you may need to provide identification in order to prove who you are to access your data.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do not hold information about you we will also confirm this in writing at the earliest opportunity.
We keep our privacy notice under regular review and changes may be made to it from time to time. The current version of our privacy notice will be posted on our website so that you are aware of its contents.
You have the right to complain about the processing of your personal information. Please contact us using the details provided above. If you are still dissatisfied you have the right to complain to the Information Commissioners Office. www.ico.org.uk