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24/7 Critical
Incident Support

24/7 Critical Incident Support

When a serious accident or incident happens, the first few hours and days are often key to minimising the risk of enforcement action, protecting your reputation and limiting business interruption. This is where 24/7 critical incident support is essential.

With over 20 years’ crisis management experience and dealing with the main UK regulators, we are available to provide practical advice and support to help you manage a business critical event, including:

  • workplace accidents
  • environmental incidents
  • suspected food safety and hygiene breaches

Using our expertise to help you 

We provide pragmatic and clear advice to help you make the right decisions during the most stressful and challenging of times, advice that is focused on protecting your reputation and your potential criminal and civil liabilities. We have particular expertise in:

  • providing advice and support with investigations by the UK enforcing authorities and police
  • responding to media enquiries and social media management strategies
  • planning and support with internal investigations
  • employee welfare and occupational health support
  • preparing communications with key internal and external stakeholders
  • where required, developing remediation and mitigation strategies
  • advising on the exercise and use of regulators’ statutory powers of investigation, warrants and production orders
  • representation at interviews under caution and at court hearings

Our experience

Examples of instructions include:

  • advising in connection with a regulatory investigation into the death of a school pupil during an extra-curricular adventure activity
  • representing a leading UK coach operator following a fatal road traffic accident
  • advising an international mining company in connection with a chemical release suspected of causing Category 1 environmental harm
  • advising a high-profile national retailer in connection with an investigation into suspected serious food hygiene breaches
  • representing a national hotel chain in connection with a fatal salmonella outbreak
  • representing the manager of a national engineering company suspected of gross negligence manslaughter in connection with a fatal workplace accident
  • representing a UK retailer in connection with a dawn raid and joint investigation by trading standards and the police into suspected counterfeit merchandise


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