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We pride ourselves on delivering an excellent level of service to our clients.

We believe excellent service means prompt phone and email responses, unequivocal and commercially pragmatic advice, clear explanations, utmost courtesy and respect, as well as the general ease of doing business with us.

It’s important that our clients get value from us which is why we provide complete transparency on the cost of the work we do. Our clients have made it clear that they much prefer to be given pricing and payment choices rather than being presented with a single option. When pricing our work, we agree a scope of work in advance. Within that scope would be assumptions and exclusions. This helps to generate efficiencies in the elements that we, our clients or third parties expect to deliver.

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    Over 85% of our clients were satisfied or very satisfied:

    Figures are from September 2023 to November 2023

    90% that we kept them informed on the progress of their matter
    88% that the team had worked hard for them
    90% with the client experience that the team at Stephens Scown provided during their matter