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We pride ourselves on delivering an excellent level of service to our clients.

We believe excellent service means prompt phone and email responses, unequivocal and commercially pragmatic advice, clear explanations, utmost courtesy and respect, as well as the general ease of doing business with us.

It’s important that our clients get value from us which is why we provide complete transparency on the cost of the work we do.  Our clients have made it clear that they much prefer to be given pricing and payment choices rather than being presented with a single option. When pricing our work, we agree a scope of work in advance. Within that scope would be assumptions and exclusions. This helps to generate efficiencies in the elements that we, our clients or third parties expect to deliver.

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    What our clients say about us ...

    Figures taken from client satisfaction survey July 2021

    90% of our clients would highly recommend Stephens Scown to handle their future legal needs
    100% of our clients were delighted with the result of their case for the fee they paid
    90% said they were very satisfied with the speed of response to questions raised during their case