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Related Disputes

Consumer Related Disputes

If you’ve bought a high-value product and aren’t satisfied with it, you may find yourself involved in a consumer-related dispute – this is where we can help.

Your high-value purchase might not meet the description or the standard you’d expect, and you’re not sure of the best course of action. We have extensive experience dealing with a wide range of consumer disputes.

Understanding and applying legislation created to protect your rights

We can advise you on the consumer legislation that applies to your issue, such as the Consumer Rights Act 2015, Sale of Goods Act 1979 and Consumer Credit Act 1974, plus distance selling legislation, the Timeshare Act 1992 and Timeshare, Holiday Products, Resale and Exchange Contracts Regulations 2010.

We can also advise you on your rights to cancel or terminate contracts.

Whatever your consumer rights in relation to your purchase, we provide expert help in protecting them

We can give you important practical advice on how to resolve any consumer-related dispute cost effectively, and pursue any entitlement to compensation. This can involve simple negotiation or mediation, or – if appropriate – the issuing of court proceedings.


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