Receptionist

Work for a place that works for you…

At Stephens Scown, every day is what we make it. So we make it matter. Doing notable work for notable clients. Building our skills with talented people. Making our mark on our communities. Being a force for good.

We don’t just say it, we live it. Our commitment to our people, clients and communities runs through our DNA. We are employee-owned, we are a Certified B Corporation^TM, and we ranked in the 100 Best Companies to Work For in the UK list for seven consecutive years.

The Role

The successful candidate will provide high-quality reception service and administrative service, so a friendly and professional client-facing manner is essential.

Key Responsibilities:

• You will be responsible for the meeting and greeting of clients in the office.
• Management of all Meeting Room and Car Park booking requests
• You will provide refreshments and ensure that all parties are informed that the meeting is ready to take place.
• You will ensure that the Reception area is fully stocked and beverages are available including procurement.
• You will ensure all meeting rooms are presentable for meetings and you will co-ordinate the booking of meeting rooms and arranging in-house catering with the office administrator as required
• You will work with the Facilities team and ICT to ensure the meeting rooms’ equipment is fully working and report any problems in a timely manner.
• You will be responsible for all Client areas such as Reception, restrooms and cloak rooms are in a respectable condition and fully stocked. You will be responsible for ordering supplies for this area in conjunction with the Facilities team
• You will be the first port of call for client walk-in enquiries, and you will assist the legal teams in administrative tasks such as the scanning and distribution of both physical and electronic documents and letters and assisting collections; as well as provide other administrative services as required by the client services manager.
• Cover incoming calls as required in a timely, professional, friendly and courteous manner.

Key areas include:

• Ensuring the meeting rooms are clear, tidy and ready for use before all meetings.
• All clients are provided with an agreed level of service.

About You

• The ideal candidate will have excellent interpersonal skills and focus on quality client care.
• You will ideally be used to working in a busy and highly professional legal practice.
• This position will suit someone who is highly organised, accurate, proactive, and who is also approachable and flexible.
• A ‘can do’ attitude, the ability to multi-task and a keen eye for detail is essential.
• You should be used to dealing with a busy a varied workload with the ability to remain calm under pressure.
• You will be a confident IT user with good working knowledge of MS Office i.e Outlook, MS Word, and Excel.

What we can offer you

• We offer a competitive salary and an impressive array of benefits and rewards. Not least of these is through the Firm’s employee-ownership status, where every employee is listened to, helps to realise our vision and receives an equal share in our annual profit-share.
• Our hybrid working model and approach to flexible working enables our people to share their working time between home and the office to support a healthy work / life balance.
• Employee benefits – including 25 days holiday (plus bank holidays and your birthday), private medical insurance, group life assurance, access to a comprehensive range of wellbeing support, and three additional days’ paid leave to support good causes.
• Progression opportunities – including, regular training, qualification options, mentorship, and continued professional development.

Why Stephens Scown?

Being Great Matters…

Working here is something else entirely. It’s a place where we can step up to tough challenges with people so good they inspire us to be better. We proudly work in a beautiful part of the country, go beyond expectations and achieve things that matter.

Owning It Matters…

We’re the UK’s first major employee-owned law firm. But more than this, we’re people-centred, people-powered. We do what it takes to help each other overcome every challenge. Whatever’s happening in the world, empowering our people is what matters.

Doing Good Matters…

Our communities and colleagues give us a lot to be thankful for. So we try to make them feel as valued as our clients. Whether we’re digging deep and giving our time and money, picking up rubbish from our streets and beaches, at Stephens Scown, if it’s right, it matters.

Having Fun Matters…

We might have the expertise of a top city firm, but outside our offices there’s not a skyscraper in sight. Whether we’re getting to know our clients on our local beach or having fun in the park with colleagues, we’re all about living a life enriched by work. Making the fun matter.