Stephens Scown has been recognised as one of the South West’s most highly recommended law firms in the latest Legal 500 client satisfaction research.
The firm has been ranked among the top ten highest-scoring law firms in the region based on client recommendations, reinforcing its reputation for delivering exceptional service to businesses and individuals across the South West.
Legal 500, one of the world’s leading legal research and intelligence platforms, analysed feedback from almost 11,000 legal services clients. The rankings are based on how likely clients are to recommend their law firm, providing a valuable measure of client satisfaction and trust.
The recognition reflects Stephens Scown’s long-term commitment to client experience and investment in systems designed to improve responsiveness and service delivery. Through its client listening programme, the firm has introduced technology and processes that enable enquiries to be handled more efficiently, reduce response times and provide greater insight into the client journey.
Richard Baker, Managing Partner at Stephens Scown, said:
“This is a fantastic achievement and one that everyone across the firm should celebrate. Client satisfaction is one of the most important measures of our success, so being recognised among the top ten law firms in the South West is a real testament to the expertise, commitment and care that our people bring to clients every day.
“Our focus has always been on building trusted relationships and delivering an outstanding experience for every client. This recognition demonstrates the value of that commitment.”
Amy Ulliott, UK Editor at Legal 500, said:
“In a highly competitive legal market, there is no stronger endorsement than a client’s willingness to recommend their law firm. Client feedback sits at the heart of Legal 500’s research, and this analysis provides a unique insight into the firms earning the highest levels of trust and advocacy from the people they serve.”
The recognition adds to Stephens Scown’s strong reputation as one of the South West’s leading law firms, supporting businesses, organisations and individuals across the region and beyond.