Breaking new ground – and beating one of Lord Sugar’s apprentices – with new client service App article banner image

Stephens Scown has developed a new iPhone App to allow its clients to keep track of their cases wherever they are.

My Lawyer app launch

The news comes in the same week as one of Alan Sugar’s potential apprentices revealed that her business idea was to develop a client service App for law firms. Laura Riley, who was fired from the BBC1 show last week, hoped to secure investment from Lord Sugar for her business idea to develop a mobile app to help law firms communicate with their clients.

In what is believed to be a first for a law firm in the South West, Stephens Scown’s App allows clients to view documents, keep track of costs, pay bills online, diarise key dates and contact their lawyer.

Stephens Scown’s managing partner, Robert Camp said: “We are constantly looking for ways to improve the service we give to clients. We put a lot of effort into getting to know our clients and asking for feedback. We know that it is crucial for them to be able to keep track of what is happening on their case quickly and easily.

“We have always looked to embrace IT developments to improve our client service and made a major investment in a cloud based IT system a couple of years ago. The new iPhone App is the latest example of using technology to help our clients. Like everyone these days, our clients are increasingly busy people, so anything we can do to help make their lives that little bit easier is important.”

Exeter-based creative agency Toucan Design was involved in the design and development of the App.

“We are delighted to have been involved in the creation of what is a pioneering project for the legal sector here in the South West,” said Toucan’s Creative Director, Josh Beadon. “It is always a pleasure to work with forward-thinking businesses who share our passion for innovation and for finding ways of using digital technology to improve the customer experience.”

The App is available now for use on iPhones and can be downloaded for free on the iTunes store. It will be rolled out onto other platforms based on client demand.