Alistair joined Stephens Scown in May 2022 and is Head of Client Delivery. His work focuses on helping the firm deliver an exceptional client experience, ensuring that services reflect what clients genuinely need and value.

Alistair specialises in client experience and service improvement within professional services. He uses client feedback, insight and data to help teams understand what clients genuinely value and translate that understanding into practical improvements in the way services are delivered.

Working with teams across the firm, Alistair uses client feedback, insight and service data to identify opportunities to improve the experience clients receive. His focus is on making services easier to access, more responsive and more consistent, from a client’s first enquiry through to the conclusion of their matter.

A central part of Alistair’s role is making sure the client’s voice influences how services are delivered. He helps teams understand what matters most to clients, where their experience can be improved and how feedback can be translated into practical action.

Alistair is particularly interested in how professional services firms can use client insight and data to make better decisions, rather than relying on assumptions about what clients want. He champions regular client feedback and encourages teams to look at the whole client journey, including the often-overlooked experience at the initial enquiry stage.