Every referral is a reflection of your reputation.

When you recommend a law firm, you’re not just recommending legal expertise. You’re placing trust in how that client will be treated, communicated with and supported. We understand that how we treat your clients reflects on your judgement as well as us.

At these events, we’ll lift the lid on the approach that has helped us create exceptional client experiences and build long-term advocacy among clients and referrers alike. With a Net Promoter Score of +70 (vs the sector average of +34) Stephens Scown are leading the way in CX within the legal sector.

Joined by Rhian Huxtable of Insight6, we’ll share real client insights, practical examples of what makes a difference, and the impact that a deliberate focus on client experience can have on satisfaction, loyalty and reputation.

Join us to see how we ensure every client feels valued, informed and cared for, and why that matters as much as the legal outcome itself.

Date: Tuesday 15 September

Venue: Stephens Scown, Portland House, Deane Gate Avenue, Taunton

Time: 5.30pm – 7.00pm

Date: Tuesday 22 September

Venue: Stephens Scown, Falcon House, Charles Street, Truro

Time: 5.30pm – 7.00pm

Date: Thursday 24 September

Venue: Stephens Scown, Curzon House, Southernhay West, Exeter

Time: 12.30pm – 2.00pm

Date: Tuesday 6 October

Venue: Stephens Scown, Patch, First Floor Bobby’s, The Square, 2-12 Commercial Road, Bournemouth

Time: 5.30pm – 7.00pm

RSVP by Monday 7 September. 

Stephens Scown is committed to creating an inclusive environment for people with disabilities.

If you need something that will help you to participate fully in this event please do let us know.