We are thrilled to have been presented with a prestigious Exeter Living Award, in recognition of our recent B CorpTM Certification and innovations in improving client experience.

Celebrating the region’s best businesses

Stephens Scown was delighted to be shortlisted for a 2023 Exeter Living Award, which celebrate the best of the region’s businesses. Held once again in the University of Exeter’s Great Hall, the awards ceremony was as always a very glamorous affair, with the great and good of Exeter and the surrounding area in attendance, keen to celebrate their successes and network.

On the night, we were thrilled to be named joint winners in the Legal category, with the judges impressed by our record in becoming the first South West law firm to receive B Corp™ certification, along with the initiation of our sophisticated and valued Customer Experience (CX) Evolved project, which was put in place to embed client experience at the heart of all we do.

Catherine Mathews, head of Stephens Scown’s Devon office and HQ in Exeter, and Amy Ralston, a solicitor in the Firm’s Intellectual Property, Data Protection and Technology team, were on hand to accept the award on behalf of the Firm.

Managing Partner, Richard Baker, has celebrated the win as: “a reflection of what we’ve achieved in respect of becoming a B CorpTM, the innovative work being done around client experience, and reflecting the fact that we are a great place to work. It’s also a confirmation of our position as a leading regional law firm.”        

Focus on improving Client Experience

Stephens Scown has evolved from a traditional law practice to become the UK’s first large employee-owned law firm. This level of employee engagement makes us different, building upon our strong foundations, allowing us to deliver exceptional added value.

In the past year, our newly formed client services team has developed a bespoke, custom-built enquiry system which ensures enquiries received are allocated to legal advisors faster and with a better understanding of the client’s requirements, allowing for a better match of advisor and client.

This means that legal advisors receive full details of the matter, so are better prepared for the initial discussion, and the client gets more time receiving advice, saving them money. It places the client at the heart of each legal advisor’s day with particular focus on how clients are feeling at specific stages of their matter.