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Pricing

We pride ourselves on delivering an excellent level of service to our clients. We believe excellent service means prompt phone and email responses, unequivocal and commercially pragmatic advice, clear explanations, utmost courtesy and respect, as well as the general ease of doing business with us.

It’s important that our clients get value from us which is why we provide complete transparency on the cost of the work we do.  Our clients have made it clear that they much prefer to be given pricing and payment choices rather than being presented with a single option.  When pricing our work, we agree a scope of work in advance. Within that scope would be assumptions and exclusions. This helps to generate efficiencies in the elements that we, our clients or third parties expect to deliver.

93%
said we communicate in a clear and concise manner
96%
were satisfied we kept them updated with cost information
90%
would recommend us

Figures taken from client satisfaction survey August to October 2017

Did You Know...

Stephens Scown was formed in 1938 in Cornwall, off the back of China clay industry.

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