Complaints Procedure - Data Protection

Our commitment to your privacy

Stephens Scown are committed to handling personal data lawfully, fairly, and transparently. If you are concerned about how we have used your personal data, you have the right to raise a complaint with us. We take all data protection complaints seriously and aim to resolve concerns promptly and fairly.

What is a data protection complaint?

A data protection complaint is any concern or expression of dissatisfaction about how we collect, use, store, share or otherwise process your personal data. This may include concerns about:

• how transparent we have been about our data processing
• the accuracy of personal data we hold
• data security or confidentiality
• how long we retain personal data
• how we have handled a data subject rights request (such as a subject access request)

How to raise a data protection complaint

If you wish to raise a data protection complaint, please contact us using one of the methods below:

Email: [email protected]
Post: Curzon House, Southernhay West, Exeter, Devon, EX1 1RS
Telephone: 01392 210700

Please include enough information for us to understand your concern and investigate it properly. This may include:

• your name and contact details
• matter reference
• details of your concern
• any relevant dates or correspondence

You do not need to use any specific wording or form.

What happens next

When we receive your complaint, we will:

• acknowledge receipt of your complaint
• assess the issues raised and investigate them proportionately
• contact you if we need further information
• provide you with a clear response explaining our findings and any action taken

We aim to respond without undue delay and in line with applicable data protection law.

If you are unhappy with our response

If you remain dissatisfied after receiving our response, you have the right to raise your concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

ICO contact details:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: https://www.ico.org.uk
Telephone: 0303 123 1113

We would, however, appreciate the opportunity to deal with your concerns before you approach the ICO.

Further information

More information about how we use personal data can be found in our Privacy Notice.

Contact

If you have any questions about this procedure or how we handle personal data, please contact us at: [email protected]